![]() ![]() She did inform us that we could upgrade to a higher package which we ended up doing because the service provided with the Pyramid black bracelet was overall 100x better!- Dana helped us and she was amazing! I would've loved a much updated room but seeing as though I spent most of the time at the pool I was able to deal with it. Upon check-in the staff member wasn't too pleasant so anytime we had to deal with the front desk I tried to avoid her as much as possible. I must say I was slightly concerned about staying here because I was quick to book something and didn't notice I couldn't cancel my reservation until after and then the reviews weren't hopeful. Seriously dont stay here I have stayed in other great hotels in Cancun, but unfortunately i stayed in this dump because some family members unknowing There is people screaming and making noise at all hours of the day and night, so needless to say we hardly got any sleep. Hallways are dirty with cups and trash, and water dripping from the roof. Oh and if that wasn't enough we had stupid lawn chairs in the room, because they can't even get decent chairs in there. The door to the balcony didn't close so yeah we slept with the door open every night. Everything is old and outdated, bathroom didnt work, phone didn't work, cleaning people never bothered to clean anything all she did was leave towels and make the beds. So it beats the point of paying for an all inclusive hotel. They close pools, beach and restaurants etc early so you have no access to anything. The food is awful and cheap, and some of the restauranrs smell like sewer. The staff throughout the entire place is so rude i couldn't believe it. The so called manager was never available to discuss my issue so needless to say i ended up paying so much more because of this for the crappy and old room they gave me. Guadalupe some jerk in the check in area was so rude and disgusting.there was an issue with my reservation and i understood that he could do nothing about it but he was rude and nasty. This is the worse hotel i have ever stayed in. ![]() The so called manager was never available to discuss my issue so i ended up paying so much more because of this for the crappy and old room they gave me. ![]() For total relaxation there is a full-service spa, ideal to choose a pampering treatment during your stay.This is the worse hotel i have ever stayed in. The marina offers non-motorised watersports including kayaking and aquatic bikes, and the fine white sand beach is perfect for soaking up the sun and relaxing on lounge chairs. If golf isn't your thing, try tennis or enjoy a re-invigorating workout at the gym. As well as this, there is a rich selection of activities to choose from, including a nine-hole golf course with free green fees. You are truly spoiled with the large selection of bars and restaurants, offering cuisines and styles from around the world and meaning you will never run out of new options during your stay.Īn entertainment programme encompasses circus shows, Mayan ceremonies, live concerts, shows and DJ's, amongst others, to keep you occupied day and night. This 3.5 star property offers the chance to visit other resorts within the same group, using a day pass available from the concierge. Mexican style rooms all offer either a balcony or terrace, and if you upgrade to a suite you can enjoy use of a whirlpool tub. With its unique pyramid structure, enter the lobby beneath the crystal cupola with its plants and exotic garden and enjoy a welcome gift on arrival in your room. Grand Oasis Cancun is an All Inclusive resort on the beach with a golf course, huge selection of restaurants and bars, comprehensive entertainment programme and marina with water sports, as well as a full service spa. ![]()
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